Introduction
Thank you for shopping at DJ Auto Parts (PTY) Ltd We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.
1. Eligibility for Returns
You may return most new, unopened items within 7 days of delivery for a full refund or Exhange of Product, To be eligible for a return, your item must meet the following criteria:
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The item must be used, and in the same condition that you received it.
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It must be in its original packaging with all tags and labels attached.
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You must have proof of purchase, such as your order number or receipt.
2. Non-returnable Items and Exceptions
The following items are exempt from being returned or exchanged:
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Final sale or clearance items.
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Personalized or custom-made items.
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Items that have been opened and package damage
3. How to Initiate a Return
To start a return, please follow these steps:
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Contact Us: Email our customer support team at deon@djautoparts.co.za with your order number and the reason for the return.
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Securely Pack: Place the item securely in its original packaging and include a copy of your proof of purchase.
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Ship the Item: Ship your return to the address provided by our customer support team.
4. Return Shipping Costs
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Customer-Paid Shipping: Unless the item is defective, you are responsible for paying for your own return shipping costs. We highly recommend using a trackable shipping method to ensure we receive your returned item.
5. Refunds and Processing
Once we receive and inspect your return, we will send you an email notification.
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Refund Method: If approved, your refund will be processed, with a Full Refund or Exchange of Product.
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Processing Time: Please allow 1-3 business days from the receipt of your item for the refund to be processed. The timing of the refund's appearance on your statement depends on your bank or credit card company.
6. Exchanges
If you need to exchange an item for a different size, product, please follow the standard return process and indicate that you would like an exchange. We will process your new order once the original item is received and inspected.
7. Contact Us
If you have any questions about our returns and refund policy, please contact us at:
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Email: deon@djautoparts.co.za
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Phone: +27 67 538 7986
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Address: 12 van Bergen Str,
Nelspruit
1200
